AHCCCS to Bring EVV In-House: What It Means for Providers

The Arizona Health Care Cost Containment System (AHCCCS) has announced a significant change to its Electronic Visit Verification (EVV) system, bringing EVV services in-house and building its own EVV aggregator by October 1, 2025. This shift means AHCCCS will not renew its contract with Sandata, the current EVV vendor and aggregator, after September 30, 2025. Designed to streamline oversight and reinforce provider choice, this transition will allow agencies to continue using their preferred EVV vendor while ensuring the sustainability of a single aggregator. At Direct Care Innovations, we stay on top of industry changes that affect our clients. Here’s what you need to know about this update and how to prepare.

What This Means for Providers

The impact of this transition depends on whether a provider currently uses Sandata as its EVV vendor.

Providers Already Using Their Own EVV Vendor

If your agency does not use Sandata, you won’t need to make any changes. Your EVV vendor will simply send data directly to AHCCCS instead of routing it through Sandata. AHCCCS will maintain the same technical specifications currently used for data submissions, ensuring a smooth transition. However, EVV vendors will need to complete a testing process with AHCCCS to verify successful data transmission. More details on this testing process will be released soon.

Providers Using Sandata as Their EVV Vendor

If your agency relies on Sandata for EVV services, you’ll need to take action. Once the current contract expires, providers must contract directly with Sandata or choose a different EVV vendor—and will be responsible for the associated costs. Currently, only a small number of providers use Sandata as their EVV vendor, while most have already opted for other vendors and self-funded their EVV services.

Preparing for the Transition

With the transition set for October 1, 2025, AHCCCS is providing this information early to help providers and EVV vendors prepare in advance. A more detailed timeline will be released in the coming months. In the meantime, providers using Sandata should start evaluating their options, including:

• Researching and selecting an EVV vendor if they haven’t already

• Budgeting for potential new costs

• Staying informed about AHCCCS testing requirements for EVV vendors

This shift represents a major change in how EVV data is collected and managed in Arizona. Providers should take proactive steps to ensure compliance and a seamless transition. DCI will continue to provide updates and support to help agencies navigate these evolving EVV requirements. Stay tuned for more information as AHCCCS finalizes its implementation plans. Contact DCI at (480) 295-3307 or request a sales demo to learn how our technology solutions can help your business stay competitive, regardless of the community population that you serve.