Barriers to Electronic Visit Verification In Underserved Communities

Direct Care Innovations offers an integrated business management platform that enables providers, state agencies, and government agencies to seamlessly run every aspect of their business or agency. We make it a priority to stay on top of the latest news in the healthcare industry that directly impacts our clients. Recently, the Minnesota Department of Human Services (DHS) announced that it is extending an offer to non-profit organizations that could improve the quality of life for individuals in rural and marginalized communities. As part of this, there is a grant opportunity available for 501(c)(3) organizations and other non-profits that support underserved populations. These grants aim to enhance access to home and community-based services (HCBS) for Medicaid beneficiaries who may face significant barriers in obtaining the care they need. In an effort to streamline the compliance process for live-in caregivers, the DHS is also inviting feedback on its Electronic Visit Verification (EVV) system. 

Challenges of EVV in Underserved Communities

Implementing EVV systems can pose several challenges for in-home caregivers, often complicating their ability to deliver quality care. One significant barrier is the lack of access to reliable technology. Many caregivers may not have smartphones or consistent internet access, particularly in rural or underserved areas. Additionally, navigating new digital systems can be intimidating for caregivers who are less tech-savvy or have limited training opportunities. Privacy concerns also arise, as caregivers and clients may worry about sensitive data being misused or breached. Finally, rigid EVV requirements can disrupt caregiving routines, forcing caregivers to prioritize compliance over personalized care.

Potential Solutions to EVV Challenges

To address these barriers, providers and policymakers can adopt several strategies.

• Offering affordable or subsidized devices and internet access ensures caregivers have the necessary tools.
• Comprehensive training programs can help caregivers feel confident using EVV systems, minimizing resistance and errors. Developers should focus on creating user-friendly platforms tailored to caregivers’ unique needs, incorporating features like offline functionality for areas with poor connectivity. Privacy safeguards, such as secure data encryption and clear guidelines on data usage, can alleviate concerns.
• Implementing flexible EVV requirements that balance compliance with caregiving realities can reduce the strain on caregivers while ensuring accountability.

By tackling these challenges proactively, EVV systems can better support caregivers and improve care delivery.

Let Direct Care Innovations Help Your Business Stay Competitive

The right EVV technology can help home healthcare agencies meet regulatory requirements, increase operational efficiency, improve caregiver accountability, and deliver better patient care. Contact DCI at (480) 295-3307 or request a sales demo to learn how our technology solutions can help your business stay competitive, regardless of the community population that you serve. 

Alexis Johnson, “Minnesota DHS Announces Grant Opportunity and EVV Feedback Initiative for Enhancing Rural Healthcare Services,” Hoodline Minneapolis, November 13, 2024.